Shipping policy
ORDER PROCESSING:
Please allow 1 business day to process your order. Expect an email within 1 business day to let you know your order is on the way!
STORE PICKUP - 122 Castlegreen Private, Ottawa, ON K1T 3N2, Canada.
Orders can be picked up daily, from 7.30 a.m. till 9 p.m. An email will be sent when your order is ready for pickup.
LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 40 km of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.
Orders placed before 10 a.m. during store hours 7.30 a.m. - 9 p.m. will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open.
When your order is ready for delivery, you will receive an email with real-time tracking information.
STANDARD & EXPRESS SHIPPING
The exact shipping charges for your order will be calculated and displayed at checkout.
DOMESTIC SHIPPING RATES AND ESTIMATES:
The exact shipping charges for your order will be calculated and displayed at checkout.
INTERNATIONAL SHIPPING:
The exact shipping charges for your order will be calculated and displayed at checkout.
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return (currently a 18 CAD flat fee). For more details on the returns please check our Refund & Return Policy.
In the event that your order arrives damaged in any way, please email us as soon as possible at contact@wedance.ca with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at contact@wedance.ca.